Privacy policy

Last Updated: 30 June 2026

1. Introduction

Taste & Twist Ltd ("we", "our", "us") is committed to protecting your privacy and handling your personal information responsibly. This Privacy & Data Protection Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us or use our services.

By using our website, you agree to the practices described in this Privacy Policy.

2. Information We Collect

Depending on how you interact with us, we may collect the following information:

Full name
Email address
Telephone number
Company or business name
Billing or delivery information (where applicable)
Information provided through enquiry or consultation forms
Details relating to trailer enquiries, graphic design projects or catering enquiries
Communication history with our team
Technical information such as IP address, browser type, device information and website usage data collected through cookies and similar technologies.

3. How We Use Your Information

We use your information to:

Respond to enquiries and consultation requests
Provide quotations and project proposals
Deliver our products and services
Communicate throughout your project
Improve our website and customer experience
Process payments where applicable
Send updates relating to your enquiry or project
Improve our services through analytics and website performance data
Meet legal and regulatory obligations

We will only use your information where we have a lawful basis to do so.

4. Legal Basis for Processing

Where required under UK data protection law, we process your personal information on one or more of the following legal grounds:

Your consent
Performance of a contract
Compliance with legal obligations
Our legitimate business interests, provided these do not override your rights and freedoms

5. Sharing Your Information

We do not sell or rent your personal information.

Where necessary, we may share information with carefully selected third-party service providers who assist us in operating our business, including payment processing, website hosting, analytics, communication services, delivery partners and other professional business services.

These providers are only given access to the information necessary to perform their services and are expected to keep your information secure and confidential.

We may also disclose information where required by law or to protect our legal rights.

6. Cookies & Website Analytics

Our website may use cookies and similar technologies to improve your browsing experience, understand how visitors use our website and enhance website performance.

Cookies may collect information such as:

Browser type
Device type
IP address
Pages visited
Time spent on pages
Website interactions

You may disable cookies through your browser settings, although some website features may not function correctly.

7. Marketing Communications

If you choose to subscribe to our updates or request information, we may contact you by email regarding our services, offers or business updates.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions within our emails or by contacting us directly.

We will never send unsolicited marketing communications.

8. Data Security

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, misuse, disclosure, alteration or loss.

While we work hard to safeguard your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as necessary to:

Provide our services
Fulfil contractual obligations
Meet legal, accounting or regulatory requirements
Resolve disputes
Protect our business interests

When information is no longer required, it will be securely deleted or anonymised.

10. Your Rights

Depending on your location and applicable law, you may have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of your information
Request restriction of processing
Object to certain processing activities
Withdraw consent where processing relies on consent
Request a copy of your personal information
Lodge a complaint with the relevant data protection authority

We will respond to legitimate requests in accordance with applicable law.

11. International Data Transfers

Where necessary, your information may be processed or stored outside the United Kingdom.

Where such transfers occur, appropriate safeguards will be implemented to ensure your information remains protected in accordance with applicable data protection legislation.

12. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content or security of external websites and encourage you to review their own privacy policies before providing any personal information.

13. Children's Privacy

Our services are intended for businesses and individuals aged 18 years or older.

We do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to remove that information.

14. Changes to This Policy

We may update this Privacy & Data Protection Policy from time to time to reflect changes in our services, legal requirements or business practices.

Any updates will be published on this page together with the revised "Last Updated" date.

15. Contact Us

If you have any questions regarding this Privacy & Data Protection Policy or wish to exercise your data protection rights, please contact us:

Taste & Twist Ltd
Email: tasteandtwistltd@gmail.com

We aim to respond to all privacy-related enquiries promptly and in accordance with applicable data protection legislation.